IBM Supplier & Business Partner

In July 2019, ITroom became an IBM Business Partner, and an official supplier to IBM.  This is a big deal for us, allowing ITroom to team up with IBM to deliver on projects and services.  Our processes and tools allow us to scale to meet any demand, particularly around Device as a Service and endpoint management.


Microsoft’s Deal With Dropbox

Dropbox and Microsoft Office 365 tie the knot…  It may not be the news that makes me jump up and down as Dropbox still poses great security risk to any business, however – if you want the best synchronisation technology, with the best productivity suite, then this is going to be one relationship worth looking at.  I believe in progress – and this will tick many boxes for small businesses.

In a nutshell – Microsoft Office will support opening files from Dropbox, and Dropbox will be able to launch files directly in office.  Microsoft aims to have a new release of Office Mobile ready before the end of November, and bigger changes in 2015.


iPhone 6

iPhone 6 Plus may be recalled

The iPhone 6 Plus 128GB model may need to be recalled due to defective flash RAM. A report from Business Korea warns that Apple might be facing a huge potential iPhone 6 Plus recall, not because it bends — something that is a problem for many buyers, even though the company tried its best to minimize its seriousness — but because of a different kind of issue that might be affecting the 128GB iPhone 6 Plus model. A few days ago, various reports claimed that 128GB iPhone 6 Plus owners have discovered a strange type of error affecting their devices, particularly ones that store very large libraries of apps: the device would constantly crash and reboot, with Apple not being able to fix the issue.

Now, this new report says there may be a memory defect affecting these 128GB iPhone 6 Plus units, specifically with the “controller IC of triple-level cell (TLC) NAND flash” memory.

Optimal IT Logo

ITroom and Optimal IT merge

As from 1st August 2014, Optimal IT services will be provided by ITroom. What does this mean? In a nutshell, ITroom gets a bit bigger, we adopt some processes and IP from Optimal IT, and we get on with providing an effective overall service for all clients under the umbrella of ITroom. All phone numbers and email addresses will remain the same. We are all very excited here at ITroom as we welcome Phil Bowes aboard!

Virus Spread

GameOver Zeus Malware

You would have heard or read about the GameOver or Go Zeus malware which has been holding computers ransom, and stealing money from bank accounts. All ITroom clients have active protection from this malware, so no need to be concerned.

Below is an exerpt from

Law enforcement agencies in Europe and the United States, including Europol and the FBI, ran a coordinated takedown of the GameOver Zeus botnet on Friday, seizing servers and disrupting the botnet’s operation. Authorities say that the same botnet has been used to distribute the CryptoLocker ransomware and they’re now looking for a 30-year-old Russian whom they say is connected to the operation of the botnet.

GameOver is a separate strain of malware from the more well-known Zeus Trojan and the botnet built using GameOver has proven to be a hard target for researchers and law enforcement. The GameOver Zeus botnet uses a P2P architecture, which makes it difficult to disrupt because of the decentralized command-and-control infrastructure. Many malware authors and botnet operators have shifted to this architecture in the last few years because of the advantages it offers in resisting takedowns and removal attempts.

GameOver Zeus is used as part of a wire fraud scheme that involves stealing financial credentials from infected users’ computers and then sending money from the victims’ accounts to those controlled by the attackers. GameOver often is distributed to victims through other botnets, specifically the Cutwail botnet.

On May 30, authorities working out of the European Cybercrime Center (EC3) worked with a number of security companies and researchers to takedown the botnet and seize the servers that were part of the botnet. The Shadowserver Foundation,, CrowdStrike, Microsoft and several other companies were part of the takedown. The FBI has identified Evgeniy Mikhailovich Bogachev as the alleged controller of the GameOver Zeus operation.

“This big, and very successful, operation has been an important test of the EU Member States’ ability to act fast, decisively and coordinated against a dangerous criminal network that has been stealing money and information from victims in the EU and all over the globe. Over many days and nights cyber police from several EU countries in EC3 operation rooms maximized the impact of this joint investigation. We get better and better after each such operation, and many more will undoubtedly follow,” said Troels Oerting, head of the EC3.

The U.S. government sinkholed some of the servers involved in the GameOver Zeus botnet, redirecting traffic from infected machines to servers they control. This is a common tactic used as part of botnet takedowns, but is not always completely effective, especially against P2P botnets that don’t rely on one or handful of key C&C servers.

On Monday, the US-CERT issued a technical warning about Zeus GameOver, telling users to be wary of the malware.

“GOZ, which is often propagated through spam and phishing messages, is primarily used by cybercriminals to harvest banking information, such as login credentials, from a victim’s computer. Infected systems can also be used to engage in other malicious activities, such as sending spam or participating in distributed denial-of-service (DDoS) attacks,” the warning says.

This is not the first time that researchers and authorities have gone after a Zeus botnet. In 2012, Microsoft took down some servers used as C&C points for Zeus, but because GameOver Zeus uses a P2P architecture, the operation didn’t put a dent in that malware operation.

“This operation disrupted a global botnet that had stolen millions from businesses and consumers as well as a complex ransomware scheme that secretly encrypted hard drives and then demanded payments for giving users access to their own files and data,” said Deputy Attorney General Cole. “We succeeded in disabling GameOver Zeus and Cryptolocker only because we blended innovative legal and technical tactics with traditional law enforcement tools and developed strong working relationships with private industry experts and law enforcement counterparts in more than 10 countries around the world.”

The Department of Justice charged Bogachev with conspiracy, wire fraud, computer hacking, bank fraud and money laundering in connection with the operation of GameOver Zeus. Authorities also say he was responsible for running the CryptoLocker infrastructure, a highly profitable ransomware operation.